Developing Relationships and Trust (Papers and Slides 900-012 & 900-013)

The session includes information and advice on:

• Why trust is fundamental to the development of good relationships and good relationships are essential to the development of trust.
• How trust between individuals, or within groups of people, is not possible unless the individuals know each other.
• Clearly, mutual knowledge and understanding are fundamental to the development of trust and therefore continued improvement in interpersonal relationships.
• Trust is a function of character and competence.
• The core essentials of trust are boundaries which provide confidence, behaviours which provide certainty and emotions which indicate genuineness.

Supporting information is also contained in lists and diagram on:

• Achieving good communication that is essential to good teamwork and leadership.
• Key dimensions of trust.
• The performance characteristics of high-trust teams.

Facilitator's Guidance Paper and PowerPoint Slides  (Paper 900-012)

Participant's Follow-Up Paper and PowerPoint slides  (Slide 900-013)